Bilingual Technical Support Representative - Tier 3 (English)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a Bilingual Technical Support Representative – Spanish-English working in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Do you have a passion for technology and helping others? In this role, you’ll work to resolve customer technical requests or issues via voice and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll
• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers
• Answer verbal and written incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role
• 2+ years of tech support and troubleshooting experience and/or a degree in IT/IS or a related field
• Proficiency in connecting with customers through voice, email and chat
• Excellent grammar, spelling, and written communication skills
• Strong computer skills
• Leadership, cognitive, and decision-making abilities
• Ability to recognize and resolve customer issues independently
• Post-secondary education

What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And a competitive base wage of 3,000,000 COL + 500,000 COL of meal allowance + 1,000,000 COL hiring bonus, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.